Pierre has been involved in all aspect of Credit Management for over 25 years. He has been Director of International Collections at Credit Limits Ltd (1992-2005), Director of Collections at STA Graydon (2005-2007). During his time at STA Graydon, Pierre became involved at industry level and took on the role of Director of Foreign Affairs of the Credit Services Association Ltd (UK), the only professional association for debt collectors in the UK, following which he was appointed to represent the UK Debt Collection industry at the Board of FENCA (Federation of European National Collectors Association), the umbrella organisation for all European Debt Collection Agencies. He is also largely responsible for compiling the first European Code of Practice for the Debt Collection Industry. Pierre is a member of the “CICM” (Chartered Institute of Credit Management) and has been serving on the Committee of the Kent Branch of the CICM between 2009 and 2018. He is regularly contributing to professional magazines and giving talks on a variety of credit related topics to various audiences and at Industry Conferences in several countries, both in English and in French.

Claire is a qualified librarian who had specialised in the corporate sector. She has worked in a variety of industries such as real estate (Jones Lang Lassalle), accountancy (Ernst & Young, Baker Tilly) and funds management (Phillips & Drew), as well as in the education and medical sectors. After an intensive accountancy course she moved on to look after all aspects of Credit Limits International’s financial functions. She also takes care of HR and client accounting. When you ask Claire about her second career, she says: “it’s the best job I’ve ever had”.

Graduating in 2014 from the University of Kent, Laura went on to manage global retail design projects for large companies before joining Credit Limits International in 2018.

Laura is a great communicator and extremely well organised. She is a fast learner and very passionate about the data used in making the appropriate decisions. She is able to handle vulnerable situations with due diligence as well as identifying any processes which can be improved.

In 2019 Laura sat her exams with the Chartered Institute of Credit Management (CICM) , taking just 8 months to achieve her Level 3 Certificate. In 2020 she spent another 8 months sitting her Level 5 management exams, gaining her MCICM (grad) Credentials.

Since then, she has written articles for the CICM Magazine and sits on two boards, overseeing the quality of education and ensuring the continuity of best practice and compliance throughout.

Andrew’s litigation experience was gained in the debt recovery department of T G Baynes Solicitors where he spent 8 years. Andrew has experience in all aspects of debt collection including negotiation, drafting and serving of Court proceedings, obtaining judgements and handling enforcement action. Prior to that, he had spent 5 years at DHL where he learnt the importance of data accuracy and validation. Andrew is a member of CICM (Chartered Institute of Credit Management) and is currently studying towards additional qualifications.

Andrew’s litigation experience was gained in the debt recovery department of T G Baynes Solicitors where he spent 8 years. Andrew has experience in all aspects of debt collection including negotiation, drafting and serving of Court proceedings, obtaining judgements and handling enforcement action. Prior to that, he had spent 5 years at DHL where he learnt the importance of data accuracy and validation. Andrew is a member of CICM (Chartered Institute of Credit Management) and is currently studying towards additional qualifications.